Privacy policy

Webkms ("we", "us") provides AI automation, phone reception and related services to businesses. This policy explains what information we collect, why, and how we handle it. It applies to this website and to the services we operate for clients.

Information we collect

• Contact details you give us — name, company, email, phone number and the description of your operation you send through our forms, email, phone or booking calendar.
• Client operational data — where you engage us, the documents, call recordings, transcripts, emails, orders and records our systems process on your behalf.
• Website usage data — standard server logs and, where enabled, privacy-respecting analytics covering pages viewed, referrer and approximate location.

How we use information

• To respond to enquiries, prepare quotes and deliver the services you engage us for
• To build, operate, monitor and improve the automation systems we run for you
• To meet legal, accounting and security obligations
• To send service communications; marketing email only where you have opted in

Client data handling

Client operational data is processed on your instructions and for your benefit only. We keep client environments logically separated, we do not pool client data into shared training, and access is limited to the people delivering your engagement. Where an engagement requires specific retention periods, hosting regions or deletion practices, those are set out in the service agreement.

Call recording and transcripts

Our phone systems can record and transcribe calls. Where recording is enabled, notice and consent requirements vary by jurisdiction, and it is the client's responsibility — with our configuration support — to ensure callers are notified as required by law. Recordings and transcripts are retained according to the client's configured retention period.

Service providers

We use reputable infrastructure, telephony, AI model, email, hosting and analytics providers to deliver our services. They process data on our behalf under contractual confidentiality and security obligations, and only as needed to provide their service.

Security

We apply access controls, encryption in transit, credential management and least-privilege practices. No system is perfectly secure; if a breach affects your data we will notify affected clients promptly and as required by applicable law.

Your rights

Depending on where you live, you may have rights to access, correct, delete or restrict processing of your personal information, or to withdraw consent. Contact info@webkms.com and we will respond within the period required by applicable law.

Retention

Enquiry information is kept while there is a live business conversation and for a reasonable period afterwards. Client operational data is retained per the service agreement and deleted or returned at the end of an engagement on request.

Contact

Questions about this policy: info@webkms.com · Canada +1 (647) 691-8855 · USA +1 (786) 733-4194