eCommerce & Multi-Brand Retail
One automated back office behind every brand you run
Running several storefronts multiplies the admin, not the revenue. We build one operational layer across your brands: orders and costs in one place, margin and slow-moving stock surfaced automatically, and customer support that answers in your voice.
Where the time goes
The problems we hear every time
Margin is invisible until it is too late
Landed cost, fees, shipping and returns live in different places, so profitability per SKU is reconstructed manually — quarterly, if ever.
Support answers drift
Technical product questions get inconsistent answers depending on who replies, and new agents take months to become accurate.
Slow movers hide in plain sight
Cash sits in stock that has not moved in months while bestsellers stock out.
Every brand duplicates the same admin
Each storefront has its own reports, inboxes and spreadsheets, and nothing rolls up.
- 5
- Brands operated from one shared automation back office
- Per SKU
- Margin visibility including fees, freight and returns
- Daily
- Cross-brand operational digest instead of manual reporting
The playbook
What we automate here
Bought one module at a time, in the order that pays back fastest for this kind of operation.
Order, cost and margin intelligence
Ingest orders, SKUs, variants and costs across storefronts; track true margin; surface bestsellers, slow movers and pricing and restock recommendations.
Support automation on your own knowledge
Parse and categorise your entire email and ticket history into a knowledge base, then draft policy-aware replies with the original messages cited.
Ticket triage and routing
Classify incoming messages into orders, technical questions, payments and product-specific enquiries, and route or auto-answer by category.
Missed-call and voicemail recovery
Every missed call is transcribed, logged with caller details, checked against blocked lists and followed up by SMS or email automatically.
Operational reporting
One morning digest across brands: sales, margin, refunds, support volume, stock alerts and anomalies worth a decision.
Owner-level agent
An internal agent that knows your product rules and history so staff stop escalating the same twenty questions.
Your existing stack
Nothing gets ripped out
We read what your systems produce and write back into them. The tools stay; the manual work between them does not.
Solutions
The systems behind this playbook
AI phone reception
AI phone reception for small and mid-size businesses: 24/7 answering, appointment booking, call summaries, smart routing and automatic follow-up on every missed call.
From $59 / monthDocument automation
AI document automation that reads fiscal notes, scale tickets, invoices and statements from email, PDF or a phone photo, validates them, and pushes structured data into your sheets and accounting system.
From $3,000 setup + $250 / monthEmail & order intake
AI email intelligence that reads incoming mail, extracts orders and quote requests, categorises everything, drafts accurate replies and notifies dispatch or sales automatically.
From $2,500 setup + $200 / monthExecutive AI agent
A private AI agent trained on an owner's or executive's own decisions, email history and business rules: it drafts replies, briefs the team, screens requests and keeps answers consistent.
From $6,000 setup + $600 / monthOur own software
Products we built for this kind of operation
Boltsolve
Boltsolve is our AI support desk: every channel lands in one queue, the AI classifies and investigates each ticket, prepares the actual fix, and waits for a human to approve before it ships and replies on the original thread.
boltsolve.com
Shopify connector
The Shopify Agent Connector is our middleware between AI agents and Shopify stores: agents look up order status and product details during a conversation, and create or update customer records without ever creating a duplicate.
In production on client stores
Questions we get asked
We sell technical products. Can automation answer accurately?
That is exactly why we ground answers in your own email archive and product data, with citations. For highly technical categories we keep drafting human-approved until accuracy is proven per category.
Does this replace our help desk?
No. It works inside it, writing suggested replies and classifying tickets.
Talk to someone who knows ecommerce
Bring one workflow that eats your week — calls you miss, documents you retype, reports you rebuild. We will map it, tell you what it costs to automate, and what we would do first.